Returns & Exchanges Policy
At Peakachu, we want you to love what you wear. If something isn't quite right, we're here to make returns and exchanges as simple as possible. This policy explains how it works. If you have any questions, contact us at support@peakachu.com .
1. Return Window
You can return or exchange eligible items within 7 days of receiving your order. Requests made after this window may not be accepted.
2. Condition of Items
To be eligible for a return or exchange, items must be:
- Unworn and unwashed
- In their original condition
- With all original tags attached
- In their original packaging, where applicable
We reserve the right to decline returns that show signs of wear, damage, or use.
3. Non-Returnable Items
Certain items cannot be returned or exchanged, including sale or clearance items, underwear, or other final-sale categories. Any non-returnable items will be clearly marked at the time of purchase.
4. How to Start a Return or Exchange
To begin, contact us at support@peakachu.com or visit our Contact page with your order number and the reason for your return. Our team will guide you through the next steps and provide return instructions.
5. Exchanges
If you'd like a different size or colour, let us know when you start your request. Exchanges are subject to availability. If the item you want is out of stock, we'll help you choose an alternative or process a refund instead.
6. Refunds
Once we receive and inspect your returned item, we'll notify you of the outcome. Approved refunds will be issued to your original payment method within 7 business days. Please note that it may take additional time for the refund to appear on your statement, depending on your bank or card provider.
7. Return Shipping Costs
Return shipping costs are the responsibility of the customer, unless the item is faulty or incorrect. We recommend using a tracked shipping service, as we cannot be responsible for returns lost in transit.
8. Faulty or Incorrect Items
If you receive an item that is faulty, damaged, or not what you ordered, please contact us at support@peakachu.com within 3 days of delivery. We'll arrange a replacement, exchange, or full refund, including any return shipping costs, at no extra charge to you.
9. Contact Us
For any questions about returns or exchanges, reach out to us at support@peakachu.com or through our Contact page. We're always happy to help you find the right fit.