Privacy Policy
At Peakachu, your privacy matters to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from our website. By using our site, you agree to the practices described below.
1. Who We Are
This website is operated by a private limited company, trading as Peakachu. If you have any questions about this policy or your data, contact us at support@peakachu.com .
2. Information We Collect
We may collect the following information:
- Personal Details you provide, such as your name, email address, shipping address, and phone number.
- Payment Information, which is processed securely by our payment providers. We do not store your full card details.
- Order Information, such as products purchased and order history.
- Technical Data, such as your IP address, browser type, and device information, collected automatically through cookies and similar technologies.
3. How We Use Your Information
We use your information to:
- Process and deliver your orders.
- Communicate with you about your order, account, or enquiries.
- Send you marketing updates, where you have agreed to receive them.
- Improve our website, products, and customer experience.
- Prevent fraud and maintain the security of our site.
4. Cookies
Our website uses cookies to improve your browsing experience, remember your preferences, and analyse site traffic. You can control or disable cookies through your browser settings, though some features of the site may not function properly without them.
5. Sharing Your Information
We do not sell your personal information. We may share your data with trusted third parties only as needed to run our business, including:
- Our e-commerce platform.
- Payment processors.
- Shipping and delivery partners.
- Marketing and analytics providers.
These parties are only permitted to use your information to perform services on our behalf.
6. Data Retention
We keep your personal information only for as long as necessary to fulfil the purposes described in this policy, or as required by law.
7. Your Rights
Depending on your location, you may have the right to access, correct, or delete your personal data, or to object to certain processing. To exercise any of these rights, please contact us at support@peakachu.com
8. Data Security
We take reasonable measures to protect your personal information from unauthorised access, loss, or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
9. Third-Party Links
Our website may contain links to other sites. We are not responsible for the privacy practices or content of those websites and encourage you to review their policies.
10. Children's Privacy
Our website is not intended for children under 18, and we do not knowingly collect personal information from them. If you believe a child has provided us with personal data, please contact us so we can remove it.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised date.
12. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us at support@peakachu.com